Building people-centered processes & structures
Services
True operational capacity is not just about doing more; it’s about doing better. Activity alone doesn’t equal outcomes. Building efficiency, sustainability, and resilience strengthens your organization’s ability to deliver on its mission.
I offer services supporting your people, processes, and organizational structure.
People
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Interim or Fractional Operations Leadership: For organizations without a full-time COO or operations lead, I offer interim (temporary) or fractional (part-time) leadership to stabilize infrastructure, streamline systems, and guide teams through transitions and periods of growth.
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Operations Leaders Support: For organizations with an established COO or operations team, I serve as a strategic and operational partner. I connect the dots across strategy and execution and can help get projects and initiatives to the finish line.
Processes
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Project-Based Work: I manage time-bound projects that optimize business processes and strengthen internal capacity. Examples include database enhancements, with a focus on Salesforce, policy audits and updates, employee operations manuals, onboarding processes, employee evaluations, and workflow/process design. Looking for quick help with your policies and documents? Check out my Policy Polish!
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Implementation Support for Capacity-Building Initiatives: I partner with funders and accelerators to help nonprofits move from recommendations to real-world implementation. Examples include workshops, coaching, and project management to drive measurable results.
Structure
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Operations Audit: I conduct comprehensive assessments of organizational health, examining structure, systems, tools, workflows, and documentation. I then deliver clear, actionable recommendations to optimize business processes and strengthen internal capacity.
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Sustained Collaboration Facilitation: I guide organizations through the complexities of sustained collaborations, including shared services, strategic alliances, mergers and acquisitions, and wind-downs. I support all phases of the process, from discovery and readiness through integration.